How to Rectify Information in or Delete it from the Debtors' Database

In accordance with the provisions of Law No. 25,326, data rectification or deletion is requested to the institution that reported wrongly to the BCRA. All institutions have a streamlined procedure in place to rectify information in or delete it from the monthly accounting reporting system of the financial system's debtors, which is reflected in the Debtors' Database of the Financial System.

What to do before requesting a rectification or deletion

Verify the latest published period in the Debtors' Database. If the payment was made after that date, you will have to wait for the next update.

What to consider before requesting a rectification or deletion

  1. The BCRA regularly updates the information of the previous month on the last day of each month (for example, the information of March is updated at the end of April).
  2. The BCRA further discloses the credit history of the last 24 months.
  3. The BCRA only receives requests from users who have received no satisfactory answer from the institution involved.
  4. Documents required:
    • Claim number assigned by the financial institution;
    • Scanned copy of the ID front and back;
    • Copy of the answer provided by the institution;
    • Copy of the documents supporting the request.
  5. Requests are processed once all the required information and documentation is submitted.

  6. If the claim involves incorrect information appearing in credit databases disclosed by private commercial information companies (Veraz, Nosis, etc.), you should contact them straightforwardly.
  7. If you have any doubts related to the Debtors' Database of the Financial System, you can check the FAQs..

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